Responsibilities:

General Objectives

• Ensure that all employees under the Department have a clear and agreed set of realistic objectives.
• Ensure that all employees have in place a meaningful development plan to enable them to achieve their objectives and excel in their roles.
• Review working practices to ensure that resource allocations are continuously optimised and deliver continuous improvement.

Leasing – Retail and Commercial 

• Oversee and lead the Leasing Department to ensure proper targets are being met and that all leasing workflow is being adhered to
• Formulate and conceptualize marketing and leasing strategies, rental reviews and tenant mix and accountable for all leasing matters of the retail and commercial spaces
• Monitor and guide the Leasing Department with proactive advice related to Tenant mix to be achieved in the retail component
• Negotiate deal structures for retail and Commercial components
• Prepare the yearly budgeted income for the Leasing Department and to ensure all rentals achieved are within or above the budgeted income.
• Identify new spaces in the mall to create more net lettable spaces.
• Actively source, identify and secure potential Tenants for retail and commercial lots with the Leasing Department and to actively liaise with real estate agents for the lease in Menara BRDB
• Liaise closely with Legal on tenancy terms and guidelines for execution of the tenancy agreement by the Tenants
• Responsible to negotiate the best terms in the Tenancy Agreement and is in accordance with the industry’s practice
• Identify proposed terms in the Tenancy Agreement by Tenants and to safeguard the rights of the Landlord at all times.
• Attend and resolve tenancy issues for the team wherever possible.
• Meet and negotiate with Anchor Tenants on renewal of tenancies.
• Ensure all letters to tenants are accurate and precise before issuing out to Tenant.
• Manage all tenancy information for accurate reference for various parties involved.
• Guide and manage all existing tenancies and also ensure tenancies up for renewal are promptly renewed with the best possible rental rate.
• Collect, collate analyse and present sometimes complex information in line with requirements, policies and procedures.

Advertising and Promotion (Retail)

• Direct, motivate and monitor the mobilization of the team to achieve campaign goals.
• Plan and execute advertising policies and strategies for the team to adhere to.
• Track program budgets and expenses and campaign responses to evaluate each campaign on program objectives and industry norms
• Ensure all advertising contracts signed safeguards the Landlords rights
• Monitor and analyse overall performance of events to determine cost effectiveness of promotion campaigns
• Market research trade journals and to stay informed on trends, innovations and changes that affect the media planning.
• Ensure the Department constantly creates a rapport with the tenant to assist in increasing brand awareness and/ or to promote products.
• Collect, collate analyse and present sometimes complex information in line with requirements, policies and procedures.

Centre Management (Retail and Commercial)

Tenant Relations 

• Oversee and lead the Centre Management Department in coordination of Tenants daily business operations as well as create a relationship Management with the Tenants.
• Ensure Tenants comply with the House Rules and Regulations and to enforce obligations under the Tenancy Agreement.
• Resolve difficult tenants with operational issues via attending to their concerns and with the Tenant Relations team, coordinating with other relevant Departments to resolve operational issues.
• Ensure that all identified issues are addressed via email or correspondence letter to the tenant.
• Ensure circulars disseminated are of accurate information to the Tenants
• Manage complaints effectively from Tenants and Customers
• Constantly meet Tenants for concerns and creating tenant relationship.
• Liaise with the JMB / Building Management pertaining to Tenants complaints and operational issues

Debt Management (Retail and Commercial)

• Guide subordinates to ensure prompt and accurate rental collections or any other miscellaneous payments from tenants and monitor outstanding rentals for actions to be taken promptly
• Formulate strategies to increase efficiency for rental collection and reduce ageing
• Guide the Executive, Centre Management in rental collection and dealing with distressed Tenants.
• Monitor monthly rental and other charges collections.

Office Management

• Oversee the office management in the Management Office.
• Prepare the yearly office expenses budget, record office expenditure and manage the budget.
• Ensure the condition of the office is maintained properly and to ensure that all expenses inclusive of stationery and pantry expenses are kept within the yearly budget.

Facilities Management

• Oversee Opex of the Department is under budget
• Work with Department HOD to align procedures to ensure all back-end facilities are maintained including housekeeping and landscape.

Safety and Security

• Ensure SOP of Security measures are put in place.
• Liaison with local authorities for Mall and Office Building as well as local municipal.

Others

• Ensure monthly Divisional meeting reports are prepared timely and accurately
• Work closely with Finance on payments to suppliers/ vendors / contractors
• Liaise with Finance regarding queries by auditors and valuers on a yearly basis.

Requirements:

• Degree / Diploma in Property Management / Business Administration
• Minimum 10-15 years’ experience in a large or medium size shopping complex, commercial office building
• Experience runs mall independently and report to EXCO experience will be added advantage.
• Able to formulate effective marketing strategies to optimize rental income
• Have excellent interpersonal and communication skills
• A team player who is proactive and possess initiative to improve efficiency and able to lead and motivate people effectively
• Able to thrive in fast pace and demanding environment.
• Excellent interpersonal and communication skills.