Job Summary:

• Plan and coordinate the delivery of vacant possession (VP), monitoring and follow up of defects rectification work to ensure timely completion to meet customers’ needs and expectations.

Responsibilities:

• Overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with the Sale and Purchase Agreements (SPAs) to be ready for delivery of VP/ handing over to purchasers.
• Lead and ensure delivery of quality handover and customer services for VP.
• Handle general enquiries and complaints on handover and defect rectification and take follow-up actions.
• Organise and chair the defects meeting in the absence of the HOD.
• Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
• Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
• Initiate and participate in pre-delivery inspection & leading the readiness inspection to perform quality and compliance checks on materials and workmanship ensuring defects detected are rectified and closed off by relevant departments before delivery of vacant possession.
• Coordinate with various teams to ensure all defect rectification works conducted in a timely manner.
• Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.
• Participate in pre-Qlassic inspection as and when required by Quality Department and others.

Requirements:

• Degree in Mass Communication/ Public Relations/ Marketing/ Business Administration or related field.
• Minimum of 10 years of relevant experience, including at least 3 years in a managerial position within the customer service sector of a property development company.
• Independent, resourceful, highly motivated and results oriented.
• Dynamic team player with good interpersonal skills.
• Good communication skills and fluent in spoken and written English.
• Experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community will be an added advantage.
• Flexible and available to work on weekends, if required.